Privacy policy
This policy explains which personal data we process when you use this website, on what legal basis, and which rights you have. This is a courtesy translation; the German version is legally binding.
Controller
Dr. Schiefer & Dr. Kästner Ärzte-Partnerschaft
Dürener Strasse 291–293, 50935 Cologne-Lindenthal, Germany
Phone: 0221 – 66 96 24 50
Data protection enquiries: datenschutz@jugendliebe.de
Hosting and server log files
When you access this website, your browser transmits technical data that is stored in server log files: IP address, date and time of the request, the page requested, the referring page, browser type and version, operating system and the volume of data transferred.
This processing is necessary to deliver the website securely and stably. Legal basis: Art. 6 (1) (f) GDPR (legitimate interest in secure operation). Log data is deleted or anonymised after a short retention period.
Cookies and local storage
This website uses no tracking, no analytics and no advertising cookies. We store one entry in your browser's local storage to remember your choice in the cookie notice, so that the notice is not shown again on every visit.
Technically necessary storage is based on Section 25 (2) TDDDG and Art. 6 (1) (f) GDPR. Any optional storage is only used with your consent under Section 25 (1) TDDDG and Art. 6 (1) (a) GDPR, which you may withdraw at any time.
Web fonts
This website uses the Work Sans web font delivered by Google Fonts (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). When the font is loaded, your IP address is transmitted to Google and may be processed on servers in third countries on the basis of the EU standard contractual clauses.
Legal basis: Art. 6 (1) (f) GDPR (legitimate interest in a consistent, accessible presentation). Our own brand typeface is served from our own infrastructure.
Online appointment booking
Our booking button links to the external scheduling service Clinicore. Data you enter there is processed by the provider under its own privacy policy on the basis of a data processing agreement with us.
Appointment data is processed to prepare and perform treatment. Legal basis: Art. 6 (1) (b) GDPR and Art. 9 (2) (h) GDPR in conjunction with Section 22 (1) no. 1 (b) BDSG for health data.
Contact by phone, e-mail and in person
If you contact us, we process the data you provide in order to answer your enquiry. If your message contains health information, we process it on the basis of Art. 9 (2) (h) GDPR for the purpose of medical treatment.
Please note that unencrypted e-mail is not a secure channel. Do not send sensitive medical documents by ordinary e-mail; we will agree a secure route with you.
Patient records and retention
Once a treatment relationship begins, we keep medical records in accordance with professional and statutory obligations. Records are retained for at least ten years after treatment ends (Section 630f (3) BGB), and longer where other retention obligations apply.
Data is disclosed to third parties – laboratories, pathology, anaesthetists, billing service providers, your insurer – only where necessary for treatment or billing, or where you have consented.
No profiling or automated decisions
We do not use profiling, scoring or automated individual decision-making within the meaning of Art. 22 GDPR. There is no social media tracking and no advertising pixel on this website.
Your rights
You have the right of access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object to processing based on legitimate interests (Art. 21). Consent may be withdrawn at any time with effect for the future.
To exercise these rights, contact datenschutz@jugendliebe.de or write to Dürener Straße 291–293, 50935 Köln-Lindenthal.
Right to lodge a complaint
You may lodge a complaint with a supervisory authority, in particular the authority of your habitual residence or of our registered office: Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen, Kavalleriestrasse 2–4, 40213 Düsseldorf, Germany.
Updates to this policy
We adapt this policy when our website or the legal framework changes. The current version always applies as published on this page.